Frequently Asked Questions

Q: Do I need a satellite dish?

A: No.


Q: Do I need a computer?

A: No computer is needed.


Q: Do I need internet?

A: Yes, with at least 4mb download speed and unlimited traffic.


Q: Where can I test the speed of my internet?

A: Click here to test your speed


Q: How do i know if i have unlimited traffic?

A: Check with your internet supplier.


Q: Am i signed up to a contract?

A: We offer subscriptions on a 6 and 12 month basis.


Q: If i cancel my subscription can i have a refund?

A: Unfortunately no.


Q: What if i move?

A: You can take your box with you.


Q: Is there a programme guide?

A: Yes on most channels


Q: Can i record programmes to watch later?

A: No, however some channels do have 7 day catch-up


Q: Do you provide technical support?

A: Yes. We provide FREE telephone support or we can send a technician at additional costs within a 100km radius of our offices.